Warranty
Limited Warranty​
SOL-LED+ is covered by the legal guarantee provided for by the legislation applicable in the country of purchase.
The warranty exclusively covers manufacturing defects and material defects found during normal use of the product.
Validity of the Warranty
The guarantee is valid exclusively for products:
- used according to the instructions in this manual;
- installed correctly;
- used within the declared technical limits.
Exclusions
The warranty does not cover damage resulting from:
- incorrect installation;
- wiring errors;
- polarity reversal;
- overvoltages;
- use of non-compliant power supplies;
- unauthorized hardware modifications;
- unauthorized modifications to the internal software of the device;
- improper use of the product;
- atmospheric events;
- electric discharges;
- accidental damage.
Opening the Device
Opening the device or modifying its internal parts may void the warranty.
Technical Assistance
Before requesting assistance we recommend that you consult:
- FAQ;
- Troubleshooting;
- updated documentation.
Request for Assistance
For faster handling of the request, prepare:
- device model;
- firmware version;
- detailed description of the problem;
- photographs of the connections;
- photographs of the display.
Limitation of Warranty
The warranty exclusively covers the SOL-LED+ product.
Any indirect damage to:
- systems;
- connected equipment;
- lighting systems;
- external accessories.
Updates
The warranty conditions may be updated in subsequent revisions of the official documentation.
For updated information, consult the official SeasonGenerator website.