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Troubleshooting

This page contains quick checks before contacting assistance.

The device does not turn on​

Check:

  • power supply present;
  • upstream protections;
  • wiring;
  • fuses if provided;
  • absence of short circuit;
  • correct hardware revision.

Do not open the device.

The display turns on but the lamp does not​

Check:

  • selected program;
  • time and date;
  • lamp profile;
  • output configuration;
  • compatible lamp;
  • connections and terminals.

The lamp flickers​

Possible causes:

  • non-dimmable lamp;
  • incorrect lamp profile;
  • stable minimum too low;
  • unsuitable wiring;
  • disturbances or incompatible load.

Test with a lamp supplied or verified by Season Generator. If the installed lamp does not match any profile, create a dedicated map with the Lamp map procedure (see Lamp profiles).

The main screen shows "Redo lamp map"​

The Custom profile is selected, but the saved map cannot be used with the current setting, for example because the Mains freq. has been changed. The lamp keeps working with the OSRM-11W-602557 profile.

Repeat the mapping from MENU -> Dimming type -> Lamp map, or set the mains frequency back to the value with which the map was created.

The neon does not activate​

Check:

  • Lamp+Neon mode;
  • product version;
  • neon wiring;
  • lamp profile;
  • end of sunset ramp;
  • any active protections.

If the neon does not activate at the expected point, check connections and configuration of the output mode.

Temperature protection intervenes​

The display shows Temp exceeded! and Wait cooling.

The internal temperature has reached 70 °C. SOL-7000 switches off the outputs and the keys are not active. When the temperature drops to 60 °C, the control unit restarts by itself.

Check:

  • ventilation;
  • room temperature;
  • load connected;
  • control unit position;
  • dissipation.

The current temperature can be read on the Device tmp screen (see Panel and controls).

Current protection intervenes​

The display shows Current high! and System reset.

The current stayed above the limit (factory 2.20 A) for 10 seconds, or exceeded 4 A even for an instant. SOL-7000 switches off the outputs and the keys are not active. The outputs stay off until the control unit is switched off and on again.

Check:

  • lamp power;
  • short or false contact;
  • incompatible load;
  • absorption during dawn/dusk.

Turn off the control unit, check the load and turn it back on only after having removed the probable cause.

The time moves​

Check:

  • time and date set;
  • any long periods without power;
  • consistency between current date and selected program.

Information to prepare​

For assistance prepare:

  • product photo;
  • wiring photo;
  • lamp model;
  • lamp profile;
  • selected program;
  • description of the problem;
  • any photos or videos of the behavior.